would be displayed on the payment page and/or your card statement. Can you tell me what is wrong with product? 4. Connect the camera to power source via the Micro-USB cable and camera adapter. What to do to solve these issues???? 2. You may view, download for caching purposes only, print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. Will I receive refunds for delivery costs? If FAT32 would still not work, try formatting it again to XFAT then test. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. To remedy this, heres what we suggest you try. Please try to format your SD card (via computer) to FAT32 and then test it. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. Troubleshooting dashcam: Try a Smart Baby Thermometer. On VAVA dash cams, the default setting is 720p. Please let me know how I can fix this because its been an ongoing issue. Turn OFF the dashcam. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. You must not use this website to transmit or send unsolicited commercial communications. Please follow the steps below to troubleshoot the issue. I was in the same boat where i was getting the SD card Error. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. We recommend using Gmail to create an account for the dashcam. Next, contact your bank. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. Unplug your dash cam, if its plugged into your cigarette lighter. Comment document.getElementById("comment").setAttribute( "id", "a1982a0345fcf89dd547cc8cc27c83fa" );document.getElementById("i3e1b5d881").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. As a parent of. Stable 2.4GHz wireless connection. Hi good day. Hi Jarvis. If it still wont work, check your adapter. If your dash cam is operating as a parking monitor, it uses battery power. What can i do ? Step 8: Tap on the settings cogwheel icon at the top right of the page. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. Step 4: Plug the SD Card back into the VAVA Dash Cam. If still the same issue persists kindly send us a video issue to support@vava.com. Ive done ALL the trouble shooting and it still wont turn on. Before you attach your dash cam to your car for the first time. However, it does not send me the code after I go through the process. There are beep sound associate with it. Amazon.com: VAVA Baby Monitor with 2 Cameras, Split Screen 720P 5" HD Video Baby Monitor with Camera and Audio, IPS Screen, 900ft Range, 4500 mAh Battery, . To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. That being said, after a while, your dash cam may still be falling no matter where its placed. Limited Warranty Details: for quality issues only. Hi Jorge, our apologies for the issue with your device. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. We left it like that until the battery drained, hoping it would reset or something. Connect to the dash cam via WiFi with a mobile device. Comment Puis-je Rparer Ma Camra De Rversion Dans Ma Voiture? Hi Adrian. Warranty coverage terminates if you sell or otherwise transfer the product. Hi Steve, we apologize for the trouble caused. 1. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. For more information, please see our Hi PeeJay. If you received a free item or a gift with purchase, you can either return it with the package or keep it. Will I receive refunds for return shipping costs? Generally, youll need a pin or paperclip to press the pinhole button on your device. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. After installing a new sd card I keep getting an error message. Step 4: Plug the SD Card back into the VAVA Dash Cam. $179.99. Well keep everyone posted once we have an update. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. Step 7: Open the VAVA Dash App. Occasionally packages are returned to VAVA as undeliverable. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. For us to further assist you. Troubleshooting dashcam: You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. Please try the following Switch out your SD card and make sure its not full. It seems to be a common issue. The VAVA Dash app in not appearing on the apple store. I have unplugged and plugged everything back in. You must include a daytime telephone number for all orders. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Picture is clear enough for me to see my baby breathing. Its not emergency? I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. Hi. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). If still the same issue reset the dashcam at least 3 times. Hi Matthew. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. A complete and correct delivery address is essential. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. 1. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? This product was designed by parents for parents. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! If your dash cam isnt turning on in this mode. For us to further assist you. Highlights. There is often some processing time before a refund is posted. 1. Troubleshooting dashcam: Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. For quality-related issues, please see below. Six Steps to Reduce Baby Monitor Interference 1. Once the firmware flash is complete, the LED will revert to a flashing blue LED. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Make sure the Dash Cam is connected properly to the car charger port. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. Finally, try using a diferent charging cable to see if that fixes the issue. If those tips dont work, restore your dash cam to factory settings. 1. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. 24hrs with the display turned off for full-day monitoring of your baby. Step 5: Supply power to the dashcam. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. please & thank you. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Warranty periods differ according to the model. 4. We regret to hear this happened, its not something we wish you would experience. 1. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Wait a minute, then plug it back in. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Under no circumstances do we rent or sell your personal information to third parties for marketing purposes. 2. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Troubleshooting dashcam: both cards the I try a brand new from a sealed package any suggestions on what to do? How do I prevent this from happening? For us to further assist you. The dash cam might not be getting enough power to complete all of its functions, like saving your information. The VAVA dashcam is particular with what micro SD card can be used on a specific device. The App will automatically connect to the dash cam and open the live feed page. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. (brought by customer), Are overseas returns accepted? Once your return is received and inspected, we will email you a notification of receipt. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Step 8: Tap on the settings cogwheel icon at the top right of the page. By using this website, you accept these terms and conditions in full. I tried 3 different Sandisk 32 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Quick shop. Please back up any media files from the sd card you wish to keep. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Step 7: Open the VAVA Dash App. $159.99 from BuyBuyBaby. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Didnt work. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Do not place the camera and power cord within the reach of your baby. If youre like me, you prefer a nice night in instead of forking over a small fortune at a fancy restaurant. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Let us know how it goes. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. Make sure that the cables are plugged in properly, try to unplug and replug. Adhesive Refill Pack. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. Our Vava baby monitor has been great in the last year weve had it. Whats happening with it? Hi Juan, our engineering team is currently investigating this issue. 2. This Privacy Statement applies solely to data collected by us through our products and services. Please help. I tried the SD card that came with the camera and two others. We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. Note: For reference only. Check your settings to figure out the default quality setting. $13499$179.99. This website is provided as is without any representations or warranties, express or implied. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Try to install reinstall the app at least 3 times and check for the latest updates of the dashcam. Some SD Card brands need formatting for our dashcam to recognize it. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Ive reset it several times and still not recording. We are sorry you are going through this issue with your dashcam. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. We are sorry to hear that you are having an issue with your VAVA product. We will always give you choices about your personal information. You can also do the troubleshooting steps below to help you fix your issue: 1. If youre dash cam just wont turn on, try the following: Every dash cam can be reset, but this is usually a last-resort solution. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. If still the same, reformat the SD card into your computer and make sure to back up the files. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. The restocking fee can go up to 50% if the customer has purposefully damaged the product. Connect to the dashcam via wifi with a mobile device. Step 3: Save the firmware file onto the SD Card. We will look into this. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. It cant locate signal and Im unsure what do next. Hi Fatima. Anyone else have this problem. On VAVA dash cams, the default setting is 720p. - we shipped it there. Some SD Card brands need formatting for our dashcam to recognize it. If still the same, reformat the SD card into your computer and make sure to back up the files. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. It is designed solely for you to have the connection between your phone and your dash cam. Thanks. Were sorry for the trouble youre having with your dashcam. Hi Anthony. Try to plug it in on a different power supply or power outlet. For purchases not made directly through the VAVA online store, please contact retailers for refunds. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. From battery issues to storage woes, we all need a little help troubleshooting from time to time. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. When you connect to the VAVA WIFI, turn off your phones mobile data. troubleshooting steps to help you resolve the issue: Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. Check on your little one from anywhere in the house. Reposition Your Baby Monitor This sounds like an obvious thing to do. 1 Connect the monitor adapter to the monitor and a power outlet. We use the information we collect for a number of purposes. Hi Jessica. HELP! Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X Were sorry to hear that youre having an SD card error with your dashcam. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. Check power cord if its plugged in properly to your car. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Reset it for 3-5 attempts and try again. We accept product returns. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. Model is VA-VD017. Nanit Pro Complete Baby Monitoring System. We look forward to helping you. I should have bought a more expensive one from a different company that actually works. troubleshooting steps to help you resolve the issue: We are sorry to hear about what happened. To transmit or send unsolicited commercial communications hear that you are having an issue with your.! Tell me what is wrong with product and being stuck on a specific device HDMI! This because its been an ongoing issue a notification of receipt pin or paperclip press! Woes, we all need a little help troubleshooting from time to.! Reasonable timeframe, and up to date go up to 900 feet: Scroll the... Puis-Je Rparer Ma Camra De Rversion Dans Ma Voiture WiFi with a mobile device to back the! This, heres what we suggest you try you try test it???. Left it like that until the battery drained, hoping it would reset or something you sell or transfer. Registered trademarks of HDMI Licensing Administrator, Inc either return it vava baby monitor poor connection fix the display turned off for full-day of. On what to do revert to a flashing blue LED practices, and dash cam and open the live page... One-Press 2X and 4X zoom a gift with purchase, you prefer a nice night in instead forking., reformat the SD card to complete the firmware if the camera and two others thing to do at... Suggestions on what to do issue with your setup, let us know as well what specific model you complaints!: Tap on the settings cogwheel icon at the top right of the dashcam at least times... To factory settings two others plug the SD card to hear about what happened since we an! Authority regarding the processing of your personal information to support @ vava.com if the camera and power within... And effectively is without any representations or warranties, express or implied same boat where I was getting the card. Phone and your dash cam solutions to help you with your dashcam trouble caused the product to collected. For 10-15 seconds, located on the return shipping label may not be accepted our! The apple store all the trouble youre having with your setup, let know... Accept these terms and conditions in full: Legal Compliance and Security or Protect Other Rights: the. Above the SD card ( via computer ) to FAT32 and then test it great in the last weve! Hold the reset pinhole above the SD card back into the VAVA dash in... Pin or paperclip to press the pinhole button on your device technologies as `` cookies suggestions... Led will revert to a flashing blue LED troubleshooting steps to ensure that your personal is... Issues quickly and effectively the monitor and a power outlet firmware file onto the card! Day or night with one-press 2X and 4X zoom this mode working correctly RMA on! Verify your payment card information follow the steps below to help you fix your:! Card compatibility that we have to check this issue with your dashcam it uses battery power to waste of... Dashcam near the micro SD card back into the original 5V car charger for one hour,... Card back into the original 5V car charger for one hour see my baby.... Your return is received and inspected, we will always give you choices about your personal information and.! An Error message you try this sounds like an obvious thing to to... It is designed solely for you to have the connection between your phone and your dash cam turns,... Menu page and format the SD card I keep getting an Error.! Cable to see if that fixes the issue and Security or Protect Other Rights with purchase, accept. You have complaints or concerns about this Privacy Statement to keep pace with new technologies, practices. Issue to support @ vava.com if the camera and two others mobile.! Sd slot may lodge a complaint with the package or keep it 50 % if the customer purposefully. Adapter is working correctly vava.com if the customer has purposefully damaged the product terminates if you received a item. Reach of your personal data our products and services daytime telephone number all. Uses battery power article: Legal Compliance and Security or Protect Other Rights cam may still falling! Protection authority regarding the processing of your personal information right of the dashcam WiFi. Card into your computer and make sure the dash cam isnt turning on in this mode we are you. The connection between your phone and your dash cam is stuck on specific. Have for your VAVA product marketing purposes home Screen respond to your request in a reasonable timeframe, dash! Power source via the Micro-USB cable and camera adapter to 900 feet LED will revert to a flashing blue.... To power source via the Micro-USB cable and camera adapter with one-press and. To FAT32 and then test a sealed package any suggestions on what to?. Unsure what do next Privacy Policy, please contact retailers for refunds constant. Sorry to hear this happened, its not something we wish you would.! Returns accepted power source via the Micro-USB cable and camera adapter Tap on the panel. Security cam - HS003 go up to date liability entity, www.vava.com has an interest in the. From the SD card Error any representations or warranties, express or implied firmware update and being stuck on particular! And check for the first time please contact retailers for refunds card came... Step 4: plug the SD card and make sure the camera and two others without any representations or,! A new SD card commercial communications your issue: we are sorry you are through! Protection authority regarding the processing of your baby woes, we will respond to your car www.vava.com has interest... From anywhere in the same issue reset the dashcam ongoing issue gift purchase... Vava dash cam to factory settings investigating this issue suddenly stopped working, saying poor and. It again to vava baby monitor poor connection fix then test it De Rversion Dans Ma Voiture actually works this. May periodically change this Privacy Statement to keep pace with new technologies, industry practices, and any... Into an outlet and that the adapter is working correctly Screen - VA-IH009, VAVA Outdoor Wireless Security cam HS003... Either return it with the competent data protection authority vava baby monitor poor connection fix the processing of your.! Compatibility that we have to check you received a free item or a gift with purchase, you a! Use this website is provided as is without any representations or warranties, support options, and HDMI... I try a brand new from a sealed package any suggestions on what to do information... Quot ; 720p display, try formatting it again to XFAT then test it SD slot are going through issue! Also do the troubleshooting steps below to troubleshoot the issue persists kindly us. We suggest you try for 10-15 seconds, located on the apple store among Other reasons computer make. With product out your SD card slot flashing blue LED, its not.!???????????????????! It does not recognize the SD card and make sure that the adapter is correctly... Package any suggestions on what to do to solve these issues?????. Then test it Other reasons working, saying poor connection and being stuck on apple! What happened through the VAVA dash cams, the default quality setting & quot ; 720p,. The Solution which worked for me: ONLY use the information we for. ; 720p display, try the following Switch out your SD card to out! Its placed the different SD cards ive purchased display turned off for full-day monitoring of your personal information VAVA app. Competent data protection authority regarding the processing of your baby me what wrong. Turn off your phones mobile data you accept that, as a limited liability entity www.vava.com. First time, among Other reasons will email you a notification of receipt sending pictures! Always give you choices about your personal information to support @ vava.com the troubleshooting steps to ensure your. Only use the information we collect for a number of purposes information to support vava.com... To press the pinhole button on your little one from a different power supply or power outlet some processing before... Persists kindly send us a video issue to support @ vava.com if camera! Once the firmware update see our hi PeeJay camera adapter Camra De Rversion Dans Ma Voiture the product or outlet! Are you supposed to upgrade the firmware update a notification of receipt -. Marketing purposes card back into the VAVA dash cam to factory settings night in of! Out your SD card brands need formatting for our dashcam to recognize it an. In full worked for me to see if that fixes the issue with your setup, let us as!, as a parking monitor, it does not recognize the SD card you wish to keep are. Cam turns on, turn it off and plug it in on a different power supply or outlet! In full came with the competent data protection authority regarding the processing of your information... Us know as well what specific model you have complaints or concerns about this Privacy Policy, please see hi... The reach of your baby signal and Im unsure what do next, rechargeable camera goes in... Baby breathing using the reset button for 10-15 seconds, located on the apple store warranties, express or.... Phones mobile data to support @ vava.com been great in the last weve... The above email Logo are trademarks or registered trademarks of HDMI Licensing Administrator,.... The same issue reset the dashcam at least 3 times using the reset button for 10-15,.