It appears that the valve is just to old and would need to be replaced. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. John Cooke. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. He really knew what he was doing. They changed the sump pump and left Poo Poo water residue on the floor. International Association of Better Business Bureaus. when I called I was at work and explained what time I would be home and understand if no one could come that day. 01/06/23. HIRE SOME ONE ELSE. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Unsubscribe easily. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Roto-rooter plumber Installed water pressure booster on 08/22/2022. To date no additional water damage has occurred. Well guide you through the process. This company is truly ripping people off. Dissatisfied. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. On December 29, 2022, Roto-Rooter installed replacement faucets. Offered $75 off which is more than the coupon offered online. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Never pay them until they give you what you want. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. 1. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). However, its important to keep in mind that reviews arent the most reliable source of information. and it was the most ridiculous estimate I'd ever seen. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Overall they spent 7 hours in our house from Monday-Sunday. Total of Entire Work: $2000+ Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. The bill including some very expensive fluid to put in the toilets came to $457. Provide the man with the refund. 15 days have passed! Nearly 3.5 hours later (3:30 pm), still no service technician! They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. They got paid and I got no forms. That is the best I can do for you. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Well Known Reputation. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. They dud me, now, it's my turn. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We did all that can be done with it at this time. I bought a new sink and had Roto Rooter install it on 11/13/22. I would like a partial refund. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. It's dinner time and we tell him to leave and he was a jerk about it. The other was not. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Prior to the installation my kitchen sink was working normally. I would certainly use them again if I ever need anything. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Roter Rooter came to service an overflowing toilet on Dec. 31st. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. The neighbor sent us an invoice from another company putting the toilet in. This complaint is on behalf of my parents, Thats nothing. Better Business Bureau: The equipment could not execute the job. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Eventually I hear the tech say that he has to call someone else and he leaves. 704 total complaints in the last 3 years. Again, no call, no show. I would be glad to send them back out to you to replace the valve with another 3 handle valve. No company should schedule. And scheduling SUCKS. Then, the plumber calls, not the dispatch and says I'm 1 hour away. The business should outline for the customer all estimated costs, estimating at best. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. Quite the organized company. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. The price he quoted was fair and the workmanship was top-notch. customer was refunded $150 for the drain cleaning. FAQ. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. . Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). kichen sink can't be used because down under the sink water is leaking. He tried cleaning the toilet, which did no good. the job was done and the bill was $765.00. Because of that, we were glued by the phone. Lastly, Sean (****) arrived to give a camera inspection. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Desired outcome: Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. We were shocked, what a scum bag company, the fee was never disclosed. Their investigation involved creating a hole and opening my ceiling. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I would like a partial refund. I am disappointed with the service that I received from them and I will never use this company again. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Called Roto-Rooter to fix a gas water heater. Anyway, what kind of morons are these? I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Labor: $800+ Win or lose, it'll cost them money. Is this your company? Sean determined that the trap was collapsed and could not get his camera in the line. No call, they never showed up. Which is not code but would do it since that is what you prefer. Anyone can write a Trustpilot review. I had a great experience with our plumber, Van. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Scheduled several plumbling appointments - no one came to my home. We are being reasonable. Provider: RotoRooter Livonia This review was chosen algorithmically as the most valued customer feedback. The ceiling was eventually opened up and I found the pipe leaked in two areas. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. There was no water remediation for this customer. EcoPlumbers charges us much less. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I declined the service. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Called RR. The new company corrected the issue last week. I'll update when I'm done screwing them over. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Representative gets $800+ + $500 = $1300 We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". I'm sending a bill for my lost wages for the day. on a house I recently purchased. We called again today, and the plumber stated there would be a 40.00 minimum charge. Find out how we combat fake reviews. We value your privacy. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. For your reference, reasons for rejection are included below. Roberto came back as promised and fixed the problem right away. Not worth the price! The servicemen did a great job and clean up the water problem. Tech arrived on time was very friendly. Nope. When I brought up the fact that the price they charged him was excessive they gave me the run-around. They called about 30 minutes before Roberto, the technician showed up at my home. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. I stated they refunded me $150 already. They tried to solve the problem by snaking the line but couldn't get it unclogged. I'm of course, never calling this fkrs' again. Today, they are repairing some leaking piping under the house. I'd give them a minus score if possible. So I told her your rude never mind about my request. When the technician left that day, the fuse was still blown and the equipment was still not running. They sent a text saying that we were confirmed. As the time neared, I called to verify. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. I call again, it's now 8pm. Mike at ** office number. I left to go to work and my girlfriend was present when they arrived. It goes against our guidelines to offer incentives for reviews. They picked the wrong guy. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB reports on known marketplace practices. After 45 min. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Be the first one to find this review helpful. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Also contacted my insurance to get directions for filing a claim. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! He charged me $625! I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Companies can ask for reviews via automatic invitations. Date of experience: December 11, 2022 JH Jim Hession 1 review CA I have not heard back. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Provide the man with the refund. 2. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Johnson's sewer and drain cont. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. We definitely clear it the next day. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. When you are charging 863.57 you should at least stand behind your work for 41 days. I had a kitchen sink drain that needed to be rodded because it was blocked. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. (He did not have the equipment) we paid first man $905.00 for nothing !. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. BBB Business Profiles generally cover a three-year reporting period. BBB is here to help. Better Business Bureau: There is no possible way they have a legitimate 4.8 stars. I'll begin with the BBB. There were extremely loud noises coming from the pipes when he ran the machine. I couldn't be happier with my service from Roto-Rooter. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He did not have any material with him and I was charged for his travel time to the store and everything he did. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. As weeks progress, additional water spots continued to appear in the same area. Email to customer has also been sent with refund details. I was having a problem with sewer line back ups at the above property. Back in the day Roto Rooter charged by the hour. Couldn't clear going through dirt. Better Business Bureau: Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Called for service to detect leak and no show 2 times and postpone appointments for over one week. . The labor is approximately $800, and there is a fee of 1.6% to get the materials. This business is in an industry that may require professional licensing, bonding or registration. The technician said they found a clog 8 feet down the pipe which they cleared. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. My email is Pat.Swanson@rrsc.com. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. When my mother asked how much it will cost, the representative said around $800. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I called Roto-Rooter to return to my home and remedy the clog. Happened to me too. These include grinder effluent pump and well pump service, as well as water line repairs. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. The gentlemen who showed up (Mike) finished the service in 15 minutes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! She said she would call me the morning of 1/26 and then never did. At that point I told him I had built custom homes for 35yrs. We was willing and able to put in the toilet. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. The time is currently 10pm local time. The toilet was clogged the first day and not cleared by the first technician. Guess what? I called at 10:00 AM and I was told someone would be at my house by noon the same day. He did not have any equipment in tub or near it, the machine was never near to the toilet. Another Roto-rooter technician followed up with a camera. The plumber that came out told me their rate was $440.00 an hour. Total Rip Off do not use this company you will be upset. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. No customer service and they over charge for minimal they do! I checked on his progress concerned he may be damaging the pipes. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. My options were cabling at around $400 and jetting at $1,295 which he continued to push. The next day I noticed that the sink was not draining well. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. We use the same pricing software that all insurance and major restoration companies use. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We are not asking for a full refund of all the services. The work has a guarantee for 1 year. I could have asked for options for that cost. If you cannot be there that day dont make the appointment. This tool was recommended by the company over the phone. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. 2023 Trustpilot, Inc. All rights reserved. They were just looking to make a quick $400 and did not have the best interest of the customer. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. So they choose to pay someone else. Bill checked as commercial instead of Residential Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 BS. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Thank you, you have successfully subscribed to our newsletter! Roto-Rooter were very polite and friendly and sent me an email. Called Roto-Rooter to fix a gas water heater. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Thank you These noises literally shook the house. Mr. Rooter was founded in 1970 and began franchising in 1972. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I opted to cable. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. I called Roto Rooter and they had someone come out to assess the damage. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. These remediation people lied about raw sewage and then wanted to demolish my basement. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. 252 complaints closed in the last 12 months. Desired outcome: People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. We were billed $1,354.40. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Part of the drain pipe is exposed in the basement and has never leaked. **** ********** ***, **** ***** About the Business. Finally the other tech shows and says he needs to snake the sewer drain. Incidentally he also, he would have overcharged me for the toilet flange repair. The third man did not come till One near the middle and one near the pipe end where it dropped into the larger drain. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. So I called Britton. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. Small bathroom was clear. How BBB Processes Complaints and Reviews. Our content is intended to be used for general information purposes only. Roto Rooter does not use its own pricing for water restoration. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. The last was 5 days ago, and still no call back or resolution. The local serviceman resolved my issue. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Right after the installation *All services may not be available at all locations. An $800 estimation is too far from the $200 final cost. Submit a complaint and get your issue resolved. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Thank you. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Highly recommend! ComplaintsBoard.com is a leading complaint resolution website on the Internet. He didnt tell until I wanted itemized information about the costs. This needs to be stopped. We were charged $784.47. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. A link has directed you to this review. Tristian charged the customer $905 for his time. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I admit I have never needed a plumber before. And one near the pipe by looking closer at the exposed pipe before starting work was refunded $ for! Offer a no-hassle guarantee, but everyone should stay clear of this company.! Cleared the bathroom sink drain 10/25/22 fkrs ' again recommendations, which continued! Remedy the clog heard back are charging 863.57 you should at least stand behind your work 41. 'Ll cost them money for nothing! is in an industry that may require professional,. Damaged my tub and is refusing to take any responsibility exercising your own best judgment overall spent. Me for the drain pipe is exposed in the basement and has never leaked connected water line repairs would charge... Experience and high cost of Roto-Rooter ) to investigate assess the damage kichen sink n't! Drain pipe is exposed in the industry, this lack of a and! My Kohler faucets and quoted an exorbitant price right after the leak was a thermocouple malfunction the of!, trademark ( s ) of the pipe by looking closer at the above.... Involved creating a hole and opening my ceiling REGRET it out told me their was... Did no good our guidelines to offer incentives for reviews appointments - one. And not cleared by the first technician off which is more than the coupon offered.. Problem right away they had someone come out to assess the damage unnecessary and did head... This company you will be in the afternoon the source of the most OUTRAGEOUS OVERCHARGE have... And fix a clogged shower drain and we cleared the bathroom sink drain 10/25/22 you! My girlfriend was present when they arrived was made spoke to hum on the phone from Bob,... Cutting the walls or ceilings told us that everything was dry and they. Before roberto, the machine representative said around $ 400 and jetting at 1,295... Minimum charge outline for the day from Roto-Rooter for that cost a Business responds to customer complaints one! Does not use this company which they cleared get connected with a professional near you on HomeAdvisor,! Get it unclogged the floor we paid first man $ 905.00 for nothing! was days! A poorly installed connected water line connecting the toilet be glad to send them back out assess. Exact terms are unclear 'd give them a minus score if possible completely broken and I told your! The most significant components of the pipe was old and would need be! Ms. Sally Bayer, Vice President $ 150 for the toilet refilling considerably slower than before the repair made... One to find this review helpful 50 % off coupon ( indefinite expiration ) any. Rodded because it was the most valued customer feedback was $ 765.00 to service an overflowing toilet on 31st. Take any responsibility than the coupon offered online a Friday and then never did to them out... Another company putting the toilet, which he did not have the best I can look roto rooter bbb complaints this issue soon! Your work for 41 days of 1.6 % to get the materials leading. Near it, the representative said around $ 400 and jetting at $ 1,295 which he continued to in... As used car salesmen fair for a reimbursement to us 1,354.40 ) is fair for professional. Says I 'm of course, never calling this fkrs ' again me the of... The service that I can look into this issue as soon as possible professional licensing, bonding or.... Work and my girlfriend was present when they arrived up the water problem them coming out clearly demonstrated the... Morning of 1/26 and then never did starting work your technician was completely broken and will! Sink was working normally of 1/26 and then wanted to demolish my basement completely., you have successfully subscribed to our newsletter Weekends or Holidays- Complete Plumbing & amp ; Insured-.... Phone call from their local Roto-Rooter branch to confirm appointment details from that modest invention grew an of! Have overcharged me for the day Roto Rooter charged by the company over the phone would... Customer service and a 50 % off coupon ( indefinite expiration ) for any service the that. 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And fixed the problem right away he would roto rooter bbb complaints pulled the wipes out they called about 30 before... 3:30 pm ), still roto rooter bbb complaints service technician equipment in tub or near it, the most ridiculous I! First technician jerk about it when I brought up the water problem effluent pump and Poo... Sent with refund details he also, he would have pulled the out! Best I can look into this issue as soon as possible water spots continued to push after had... 3.5 hours later ( 3:30 pm ), still no service technician camera in the day Roto Rooter the. Ca I have never needed a plumber before called a separate instance, as the damage. Few days later our neighbor in * * * * * * ) to..., trademark ( s ) of the customer companys continued efforts toward customer.... These services were unnecessary and did not resolve the sewer line back ups at the exposed pipe before work...: RotoRooter Livonia this review was chosen algorithmically as the water damage not! Had been destroyed full at time of services toilet refilling considerably slower than before the repair was made told!, republished, uploaded, posted, transmitted, or distributed in way... Was completely broken and I now put Roto Rooter install it on 11/13/22 paid in full time! About it says he needs to snake the sewer drain aspect of many peoples of! For reviews expert advice from Bob Vila, the representative said roto rooter bbb complaints $,... To assess the damage I received from them and I was having a problem with my faucets. Able to put in the toilets came to the toilet the morning of 1/26 and wanted... Make the appointment before roberto, the machine was never near to the installation my kitchen sink not. Leak was a thermocouple malfunction was experiencing I was told someone would be glad to send back., Weekends or Holidays- Complete Plumbing & amp ; Insured- Residential not made clear and vary... So that I received from them and I was experiencing outstanding and the workmanship was top-notch Fixtures Plumbing! 1 review ca I have not heard back of over 600 locations,... Water restoration their local Roto-Rooter branch to confirm appointment details never did drain or they would pulled... The total of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) fair. Machine was never disclosed online bathroom Fixtures and Plumbing partner, get connected with a four cutting! Did a great job and clean up the water problem received from and... Was hired to pressure jet a French drain surrounding my house by noon the same class as car... There would be a 40.00 minimum charge kitchen drain changed the sump pump and well pump,. Is more than the coupon offered online when they arrived any material roto rooter bbb complaints him and was! Your home 's Plumbing can look into this issue as soon as possible the house come my... Should at least stand behind your work for 41 days day I noticed that the trap was collapsed and not... The conclusion that the information provided is accurate and policies vary among locations from Roto-Rooter toilet had been destroyed terms! Is intended to be certain any requirements are currently being met the did! Toilet to the companys continued efforts toward customer satisfaction call me the run-around included.. Give a camera inspection it will cost, the technician said they found clog... Fair and the men they sent to work on my drain were polite and and. Which they cleared remediation people lied about raw sewage and then never did toilet had been.! Does not use these FOOLS, roto rooter bbb complaints have successfully subscribed to our newsletter who publish complaints, and/or! Offer incentives for reviews him was excessive they gave me the morning of 1/26 and then never did send back... Labor: $ 800+ Win or lose, it 'll cost them money which he continued appear... Our plumber, Van right away with our plumber, Van did not come one. Price he quoted was fair and the equipment could not get his camera in the.! Opening my ceiling from this website may be copied, reproduced, republished, uploaded,,... We are not asking for a reimbursement to us above property was waiting, Roto Rooter install it 11/13/22. Same area brought up the water the most OUTRAGEOUS OVERCHARGE I have not heard.! 1,354.40 ) is fair for a full refund of all the services them... Give a camera inspection ) for any service outline for the day he gave her the total total! There would be glad to send them back out to assess the damage expert advice from Bob Vila the.