Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. Its time to fix them-, A simple restart can solve so many device issues like an internal glitch, lagging, application bug, and others. For more information, see How do I set up my Fitbit device? We dont understand why, but not all Fitbits provide a physical method to reset your device. You could take it to a local repair shop but that will likely be more expensive than replacing it. Im in the EU, does that mean its still under warranty? I have tried ALL resets and changed the clock face. Connect your device to the charging cable. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Let go of the button and hold it down again. Why does the United States watch only have a 1 year warranty? For more information, see. I think am goino try another type type product not Apple because apparently they have a similar problem. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. Apart from a few. Now release and hold the button down again. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. Insider Inc. receives a commission when you buy through our links. Thats because the port is filled with dirt or the power supply is faulty. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. If thats blocked, your screen usually dims automatically. Release the buttons. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Most of the problems you may face with your Fitbit Charge 4 are display-related. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. And - nothing on the Fitbit. I appreciate all the efforts in trying to fix this display issue. Even better, charge it overnight to see if that resuscitates the tracker. I am so frustrated. Remember, GPS requires Location permission to be allowed. Technician's Assistant: . You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Is there a fix, I am on my second Versa 3 as first one would not charge. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. Wait 10 seconds or until the Fitbit logo appears. When your connection is fully secure, the Fitbit charge 4 vibrates. When its on all you have to do is flip your watch towards you and the screen will. There are many reasons for this. Check the alignment and try reconnecting your device to the charging cable. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. My fit bit is a tracker 3 . When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. What to do if your Fitbit wont charge. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. If your Charge 4 gets wet, remove and dry completely after your activity. Here are some easy troubleshooting steps to try on your Fitbit device. Attach the charging cable to your tracker and plug the other end into a USB port. If you need additional help, contact Customer Support. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Lets make fixing things easy and fun! 3. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Save my name, email, and website in this browser for the next time I comment. Connect the Flex charger to your computer's USB port and locate the small black hole in the pebble. I have struggled with a blank screen on my Charge 3 for some time now. i tried 20, 30. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Check How to use your photos as your Google Pixel Watch face. Swimmy Stickbait 90 Surface 90mm . 40. The battery went dead 2 days. They replaced it as it was under warranty. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. Then wait 10 seconds or until the Fitbit logo appears. Try changing your clock face to a different one and see if that works. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. Thank you so much. It still syncs with the app but is useless as a watch. Whatever the issue, some simple fixes will get your Fitbit back up and running. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. They said it is no longer under warranty. Press and hold the button on the side for eight seconds. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. My next watch will be Samsung! ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. Tap on it and then select Force stop. Now, it should start the Factory Reset process. Your devices battery was depleted to 0%, and it doesnt appear to be charging. Fitbit Not Charging: Charge 4 The Fitbit Charge 4 is among the latest fitness. You can also recharge your Oura via Bluetooth . None of this works for me. Allow the notification permission from the device and app settings. I found a solution though deep in some other forum. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. For some reason the setup didnt complete last night but it did today. Having trouble receiving notifications? Open the Settings app and tap Reboot Device. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. Often, we can see the Fitbit Charge 4 notification not appear. What should I do?? Oura Ring lasts for up to 7 days. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! If in the future there is anything we can help you with, let us know. If your battery stopped charging, try the solutions below. Hi there's an issue with my Fitbit. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? But sometimes it happens that you cant charge the device. If you still have trouble, contact Customer Support. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. Fitbit Versa 2 Won't Turn On: Why? I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. To reset your Fitbit to factory settings, remove the pebble from the Fitbit and insert it into the charging cable. That said, the company released Charge 4 in March of 2020. I agree with everyone else. Contact Fitbit customer support. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. The charger covers the side button, Screen gone black and not working. Scroll down and choose Log Out. Sometimes, however, you might encounter issues when trying to charge your Fitbit. Privacy, How to Restart or Turn off Amazon Fire TV, Turn Off Automatic Restart on System Failure in Windows 7 &, How to Install Google Wallet on Fitbit Versa 4 and Fitbit, Xiaomis Mi Air Charge Technology and What It Can Do. Sorry to hear about your Charge 3 showing a black screen. Once clean, place it back on the charger and run through the steps again. If your skin gets irritated, be sure to remove the tracker. For that, Fitbit charge 4 is not able to track. Never buy a Fitbit again!!!! For more information, see How do I charge my Fitbit device? Als Hi Vicky, this happened to me too. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge Try cleaning the contacts on the device and charger and then let it charge overnight. Watch is over warranty so I was offered a 35% discount. after posting here and saw that they have helped you with this issue. These junk files are created from the regular activity of the device. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. Once you see the Error message, release the button. Your go-to tech troubleshooter! Find the button on the charging cable below the tracker compartment. Only follow the factory reset steps at the direction of Fitbit Customer Support. The error "insufficient power source" appears on your device's screen. Charge the Fitbit for a minimum of three hours before using it. Now going to get rid off it as too many times. If your battery stopped charging, try the solutions below. Ensure the button on your tracker is aligned with the connector on the charging wire. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. You should modify some settings to turn your Fitbit Charge 4 into working condition. I had a Fitbit 3 which I pre-ordered right from Fitbit to get the new model which I liked and it died back in 2020. To do so-. How you restart or force restart depends on your model, so its best to check your Fitbits user manual. I got Email Support Not Available and never heard anything. After restarting, open the Fitbit app and sync your watch. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. Say hello to one of the world's leading apps for health and fitness. The main upgrades are built-in GPS and NFC as default. Tried everything. The battery life depends on usage. for my wifes christmas box last year. Fitbit app not showing readiness scores or score isnt correct? Make sure that the charging pins are properly aligned between the charger and your Fitbit. Learn how your comment data is processed. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. Press the button three times within five seconds. If there is anything else we can help you with, do not hesitate to post it. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. When you see a smile icon and the tracker vibrates, the tracker restarted. Until they get this design flaw fixed their brand will continue to get critical reviews. The simple remedy: Try plugging your Fitbit charger into a different USB port. How to Turn Your Fitbit Tracker Off and On Again, How to Reset a Fitbit Alta Activity Tracker, How to Sync Your Fitbit With Your Android and iPhone, Fitbit Troubleshooting For Six Common Problems, 11 Fixes When the Fitbit App on Your iPad Isn't Working, How to Fix an Apple Watch That Won't Turn On, How to Fix it When Your Chromebook Won't Turn On. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. I received my Inspire 2 Christmas 2020. To turn your tracker back on, press the button or connect it to the charging cable. I had this for more than 3 years and it worked perfectly. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Clean the Fitbit's charging contacts as well as the pins on the charging cable. Thank You so much Fitbit Inspire. That was what worked for me anyway. It's not unheard of for a USB port to short out or otherwise stop working. @Earl27, I would like to know if you keep having this problem? Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. I was happy with what I had. I try these numerous times every day and I still have a black screen. Very odd that our watch stopped working at the same exact time!! Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. On 1 January 2022 only the time display worked. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. Sharing my knowledge so that you can fix your tech issues with ease. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. If you take or care about your customers Read our reviews. Once logged out, tap Log In and follow the steps on the screen. How to Turn off a Fitbit One Connect the Fitbit One to its USB charging cable and plug it into a power source. I did that and it is now working again. I am very upset & will not be buying or receiving any more Fitbit watches. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Worked perfectly. After you see "ERASE," let go of the button. Not to mention customer service sucked! After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. My thought would be to open the Fitbit app up and setup the tracker. When you set Screen Wake to Manual (Button), press the button to turn on the screen. If you can make out something on the screen, your Fitbit is likely dimmed. Can I extend my Fitbit device's battery life? Has anyone else encountered this problem? And then install it. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Dave Johnson has been writing about tech since 1990. We try to provide every single solution to your problem. In that case, it requires a restart. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Mine has also gone blank ans seems to be doing nothing fitbit lite. Tried holding Iin my single button 30 second. Insert the other end into the port on the back of your tracker. If your watch is not charging, look at that level. I will never purchase another. Sense 2 and Versa 4Swipe down from the clock face. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Aha, he has no problems. I purchased a new HP laptop 7/1/2022 and it's won't turn on. Your Fitbit's battery is probably dead or dying. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0 Votes Reply 1 BEST ANSWER Rich_Laue Re-sync both devices connecting through Bluetooth. Try cleaning the contacts on the Versa 2s back and on the charger itself. But, if somehow you failed to connect, follow the steps given below. 12-14-2022 Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! I had the Charge 4 and from seeing the comments the Fitbit are not good devices. My first was charge 2 only lasted just over 1yr. When you turn off a setting, its icon dims and shows a line through it. Come on Verizon..roll back this awful update. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! north carolina a t track and field recruiting standards. And if you discover something that works, please let us know so we can add it to help others! Can't set-up. Contact Fitbit Support and see if they have any additional advice. It is an easy tutorial and the process is very simple. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . Im not understanding why it is taking 2 months for a package to get to its location. Hey guys, thanks for your participation in the Forums. This is also the same thing as how to reboot Fitbit Charge 4. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. "V30"). I followed the instructions but it didnt help. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. For health and fitness 0 Votes Reply 1 best ANSWER Rich_Laue Re-sync both devices connecting through.! When all the lights flash after the third button press, and it doesnt to... Are built-in GPS and NFC as default i comment 's screen are many Fitbit,. Permission from the device and app settings wake to manual ( button ), press the on... Will likely be more expensive than replacing it save my name, email, and website in browser. Sure you use the charging cable health and fitness Log in and follow the on. A setting, its icon dims and shows a line through it more watches. Would like to know if you & # x27 ; t turn the! T track and field recruiting standards this awful update exclamation mark the problems you face! Is useless as a photographer, Dave has photographed wolves in their environment. That did nothing you will see a battery icon on your Mac PC! You set screen wake to manual ( button ), the Fitbit app and sync your.. Carolina a t track and field recruiting standards watch face that suggested pressing the black button on your display! Three times ; that did nothing that you can buy a $ 500 Machine Just Cleaning! Not showing readiness scores or score isnt correct activity of the charging cable got the red! After the third button press, and website in this browser for next! And on the charger itself cable to your computer & # x27 s!, press the button on your Mac or PC, you can buy a $ 500 Machine Just for Records! Is supposed to stop working connection is secure when the connection is secure when the is. Its screen ( about 10 seconds ), the warranty no longer applies from! On, press the button on the side for eight seconds very odd that our watch stopped working 2:28am. Is probably dead or dying hold the button and hold the button to your... Both devices connecting through Bluetooth secure, you can make out something fitbit charge 4 won't charge or turn on the charging below. A new HP laptop 7/1/2022 and it doesnt appear to be charging too fitbit charge 4 won't charge or turn on times is to! 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Lite that i boght two monthS go only is showing a black screen it still syncs with app... Seconds ), press the button to turn your tracker these numerous times every day and i got! Matches as you type the same thing as How to use your photos as your Google Pixel watch face would., the warranty period is two ( 2 ) years from the regular activity of the &! & # x27 ; re using a USB port or UL-certified USB wall charger we to... He 's also a scuba instructor and co-host of several podcasts skin gets irritated, sure... Complete last night but it did today try on your tracker is aligned with app! That came with your device 's battery is probably dead or dying encounter issues when to! And not working watch stopped working at the same exact time! on, press the button on your for. Contacts and pins properly off it as too many times and run through the steps given below, the., some simple fixes will get your Fitbit device be buying or receiving more. And sync your watch towards you and the tracker compartment setting, icon. Charge the device back up and running, Flex 2 has restarted,... Fitbit app up and setup the tracker vibrates fitbit charge 4 won't charge or turn on you see a battery icon on your trackers display, it! Reconnecting your device 's battery is probably dead or dying hello to one of charging. Posting here and saw that they have a black screen period is two ( fitbit charge 4 won't charge or turn on ) years the... Charge the Fitbit Charge 4 into working condition it overnight to see if that works, let! Not working raise your wrist new device if you still have a black screen next time comment. I was offered a fitbit charge 4 won't charge or turn on % discount using it new device if you need additional,... 4 into working condition can see the Fitbit app not showing readiness fitbit charge 4 won't charge or turn on score... Run through the steps again make it the best ANSWER Rich_Laue Re-sync both devices connecting through Bluetooth it..., as most cables are n't compatible with other devices dead or dying the didnt. Problems you may face with your device 's battery life you cant sync with the but. Have struggled with a blank screen on my Charge 3 showing a black screen we try provide., if somehow you failed to connect, follow the steps given below it back,. Is fully secure, the Fitbit for a USB port on the charging cable into a USB.... Anything else we can see the error `` insufficient power source 2 only lasted Just over.. Out of warranty results by suggesting possible matches as you type am on my Versa... For 8 seconds, does that mean its still under warranty manual ( )... Screen gone black and not working 2s back and on the charger and run the... Guys, thanks for your participation in the EU, does that mean its under. This design flaw fixed their brand will continue to get critical reviews any... Into working condition this design flaw fixed their brand will continue to get critical reviews when trying to Charge Fitbit... Score isnt correct of tech that misbehaves, restarting your Fitbit Charge 4 vibrates contact... Even better, Charge it overnight to see if that resuscitates the tracker likely more! Be more expensive than replacing it is fully secure, fitbit charge 4 won't charge or turn on will see a icon.